

Follow the steps to scan and detect any possible hardware and device issues in the system. To check the compatibility, scan hardware issues in the system. You need to check the hardware if it is compatible with the Windows Hello tool. This process will help you to solve the error with fingerprint.Install all pending updates, and restart your computer.In this section, look for ‘Windows Update.’.Go to ‘Settings’ and find ‘Update & Security.’.First, go to the search menu by pressing ‘Windows key + S.’.Follow these steps to install the updates manually: You need to sign in first to install the manual updates.


How to fix Windows hello fingerprint not working issue on in windows 10Ĭheck for Windows Updates manually if the fingerprint function is not working in the Windows Hello tool.

I go to Group Policy Management Editor->Computer Configurations->Policies->Administrative Templates: Policy Definitions(ADMX Files) retrieved from the local machine->Windows Components->Biometrics. For your information, my AD is using Windows Server 2008 R2. I go to my AD server to check some settings regarding biometrics. Why this 2 laptop when upgrade to latest Windows version will have such issue? This puzzles me because last time using ThinkPad X1 Carbon which running on Windows 10 also has no problem setup fingerprint using domain user account. I try to login to laptop local administrator, it has no problem setup fingerprint. Is it something related to my domain settings? 'Some of these settings are hidden or managed by your organizations. This 2 laptops currently under my company internal domain. When I go to Settings want to choose Windows Hello Fingerprint, it stated that 'The option is currently available- Click to learn more. Recently all of them upgraded to latest Windows version, when me and my user want to setup Windows Hello Fingerprint. I have some different generation of Lenovo X1 Carbon which all of them had fingerprint sensor.
